Transform passenger service with conversational AI for airlines
Help your passengers navigate flight bookings and travel questions with a conversational AI agent that listens to their needs and responds through interactive video.
Provide a service that keeps travelers coming back
LemonSlice goes beyond traditional AI chatbots with an interactive video agent for your website. Travelers can type or speak their questions, and the conversational AI for airlines responds with video answers. The LemonSlice AI provides natural guidance through flight bookings and travel policies.
- Always-on travel assistance: Provide instant video answers from your airline's own knowledge base to questions about baggage allowances, flight status, and check-in procedures—anytime.
- More helpful than text chatbots: Deliver virtual cabin tours, seat selection help, and clear explanations of loyalty programs through an interactive video format that outperforms standard chatbots.
- Scalable passenger support: Handle multiple passenger conversations at once to reduce staff workload and maintain a personal touch for every traveler.
Use cases for conversational AI for airlines
A clear flight booking conversation
- Let LemonSlice AI help travelers find the best flights, compare different airlines, and complete their booking, all within a single video conversation.
- Explain complex fare classes, baggage policies, and seat options with simple video responses, so travelers always know exactly what they are paying for.
- Manage multi-city trips or large group bookings. The LemonSlice AI organizes complex travel plans, removing the need to call a service center for help.
A smooth journey from home to gate
Guide passengers with the LemonSlice AI through online check-in and seat selection. The conversational AI agent can also show them how to retrieve their boarding pass.
Explain complex baggage allowance rules and security procedures with simple video answers. The LemonSlice AI helps travelers prepare for their trip and avoid airport surprises.
Answer specific questions about airport logistics, like terminal locations or connection times. The LemonSlice AI provides instant, clear directions so passengers never miss a flight.
Reliable support for unexpected travel changes
Send proactive video alerts to passengers about flight delays, cancellations, or gate changes, so they always have the most current information.
Present instant rebooking options for a cancelled flight and let the LemonSlice AI process the change, helping passengers avoid long queues at the service desk.
Provide clear information on meal vouchers, hotel accommodations, and compensation, delivering all the necessary details directly to the passenger's device when disruptions occur.
Customize your agent for air travel
Upload a photo and watch LemonSlice AI bring it to life with natural expressions, realistic gestures, and lip-sync. Choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a consistent brand spokesperson that assists travelers across every interaction, in any language.
Choose a voice for your passengers
Choose from an expressive library of AI voices across 100+ languages and accents, or create a custom voice. You can even clone a voice from a short audio sample, and LemonSlice AI replicates the original tone and pace to create authentic audio for your travelers.
Create a conversational AI agent for airlines in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your conversational AI agent. You can upload your own photo or generate a completely new one with our tools. The photo can be photorealistic, cartoons, or even animals and inanimate objects. If it has a face, LemonSlice can bring it to life.
Step 2: Set up your knowledge base
Upload your baggage policies, FAQs, loyalty program details, and approved scripts. The LemonSlice AI uses this knowledge base to answer questions with accuracy. You control exactly what information goes in, ensuring responses align with your service standards and company policies.
Step 3: Add the widget to your website
Add the LemonSlice widget to your website with a simple embed code. No technical skills are necessary. Once live, the LemonSlice AI agent greets visitors and helps them book flights or manage travel plans. It works with any platform, including Webflow, WordPress, Shopify, and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Navigating the challenges of conversational AI for airlines
It's understandable that some airlines hesitate to adopt conversational AI on a large scale. Worries over data privacy and security, and the fear of losing the human connection travelers value, are top of mind. The good news is that these are solvable problems.
Challenge: Data privacy and security
Customers of airlines entrust them with a significant amount of personal information. When businesses incorporate conversational AI, they worry this data becomes more exposed to fraud or leaks. This creates a legitimate concern about the protection of sensitive user data.
Solution: Conversational AI that takes privacy seriously
LemonSlice protects every stage of the conversation with robust safeguards and secure data handling. This allows businesses, including airlines, to be confident that all user interactions and personal data remain protected. Because LemonSlice AI does not use customer data for training, businesses can deploy the conversational AI agent with confidence.
Challenge: Personal service
The success and reputation of many airlines rest on the quality of their personal service. For this reason, the adoption of conversational AI can feel like a risk, as they worry they will lose the human touch their customers value. After all, some customers simply want to deal with a real person, especially for complex or sensitive issues.
Solution: Staff and AI working together
Some customers want to speak with a person, but many just need an immediate answer. For airlines, the LemonSlice AI works with your staff to satisfy both needs. The conversational AI agent handles routine inquiries, so human agents can concentrate on more complex, high-value customer interactions. The LemonSlice AI is designed to work alongside your team, not replace it.
How conversational AI improves passenger satisfaction and support
80%
Call reason identification
With 80% accuracy, a conversational AI agent identifies why a customer makes contact and routes them to the correct department.
25%
Wait time reduction
Travelers who interact with conversational AI see wait times drop by up to 25%, which means they get faster answers to common questions.
73%
Satisfaction with chat support
Travelers who use live chat for support show high satisfaction rates, with 73% of them pleased with the overall experience.
78%
Self-service preference
According to CRM leaders, 78% of customers prefer to solve problems themselves rather than wait for help from a support agent.
Ready to transform your passenger experiences?
Create interactive passenger journeys and help your airline operations run like clockwork with conversational AI.
Frequently asked questions
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What is LemonSlice's conversational AI for airlines?
LemonSlice's airlines conversational AI agents are interactive AI agents that engage with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live conversational AI agent that you can embed directly on your website.
What kinds of experiences can airlines use LemonSlice's conversational AI agents for?
LemonSlice's airlines Conversational AI Agents are designed for interactive visual engagement, including:
- Acting as live virtual assistants or brand ambassadors on your website
- Conversational touchpoints that users can talk to in real time
- Expressive, responsive characters that enhance user interaction
Because the technology generates video in real time, it is more immersive than static content or text-only chatbots.
What is the LemonSlice API, and how can developers use it?
The LemonSlice API lets developers programmatically create, launch, and manage real-time Conversational AI Agents inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems.
With the LemonSlice API, you can:
- Create and manage live Conversational AI Agents sessions using REST endpoints
- Embed agents into custom frontend experiences using a JavaScript SDK
- Control when agents start, stop, and how users interact with them
- Receive real-time events such as agent readiness, visual updates, and errors
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate LemonSlice?
No, basic integration is simple. You can add a Conversational AI Agents widget to your website by pasting an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any site that supports custom HTML. For deeper customization, backend workflows, or advanced control, including API usage, working with a developer is recommended.
Can I choose which large language models my airline's Conversational AI Agents use?
Yes. All pricing plans include access to premium LLMs to power your Conversational AI Agents. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does LemonSlice pricing work?
All LemonSlice plans include:
- Unlimited Conversational AI Agents
- Voice library and voice cloning
- Commercial use rights
- Credits for generating interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers, billed monthly, include:
- Starter: $8 (1,000 credits, up to 3 concurrent calls)
- Creator: $40 (5,400 credits, up to 10 concurrent calls)
- Professional: $100 (15,000 credits, up to 20 concurrent calls)
- Scale: $240 (36,000 credits, up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do monthly credits work?
Credits are consumed when your Conversational AI Agents generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.