Empower your service teams with conversational AI for airlines
Transform passenger questions into natural video conversations with an AI spokesperson that listens, responds, and provides clear guidance for every step of their travel.
Airline video conversations that feel human
Lemon Slice puts a charismatic AI spokesperson on your website who talks to travelers through interactive video. Users type or talk, and the AI answers back in video. Ask about a flight, get a video answer. Need more details? The conversation continues. The spokesperson, our conversational AI for airlines, understands context and adapts to what each person needs. It guides them through bookings or baggage questions naturally. The experience feels like a conversation with a helpful person, available instantly.
Build a spokesperson that welcomes your passengers
Upload a photo and watch AI bring it to life with natural expressions, full-body movement, and lip-sync. Choose a photorealistic image, a cartoon, an animal, or even an object with a face—or create an original avatar with a simple AI prompt. Use the same spokesperson across every interaction to create a consistent brand that travelers trust.
Pick a voice that sounds right for passengers
Choose from 100+ AI voices in multiple languages, or create a custom voice. You can even clone your own voice with a quick recording, and Lemon Slice replicates your tone and pacing for authentic audio.
Create a conversational AI for airlines in three steps
Step 1: Customize your spokesperson
Select a photo to define the appearance of your airline's spokesperson. You can upload your own or generate one. The photo can be photorealistic, cartoons, or even animals and inanimate objects. If it has a face, Lemon Slice brings it to life.
Step 2: Set up your knowledge base
Upload your flight schedules, baggage policies, loyalty program details, and approved scripts. The AI uses this knowledge base to answer questions accurately and on-brand. You control exactly what information goes in, ensuring responses align with your customer service processes and company policies.
Step 3: Add the widget to your website
Lemon Slice generates a clean, native-feeling embed widget in minutes. With a single line of code, you can add your AI spokesperson to any website—including Webflow, WordPress, Shopify, or Square. The widget blends seamlessly into the web experience, so travelers interact naturally when booking flights or asking questions.
.png)
Use cases for conversational AI in airlines
Flight and policy information
Automate flight and policy answers with an interactive video agent. Travelers get clear visual explanations that adapt to their needs, reduce resolution time, and improve satisfaction without a single call to your support team.
Travel requirement guidance
Provide travelers with personalized video answers to questions about baggage allowances and travel rules. Clear visual guides help them understand packing requirements and other policies. This leads to a smoother pre-flight experience for passengers and fewer repetitive questions for support teams.
Loyalty program guidance
Offer travelers clear answers about their frequent flyer program with interactive video. They can explore benefits, reward options, and tier status on their own time. This use of conversational AI for airlines helps people maximize their rewards and deepens their connection to the brand.
Improve key airline performance indicators
80%
Call reason identification
Conversational AI can understand a traveler's need from the first interaction. This precision delivers an 80% accuracy rate for call identification and connects people to the right help faster.
25%
Reduced wait times
With conversational AI, airlines give passengers instant answers to common questions. This support reduces wait times by up to 25% and frees human agents for complex problems.
73%
higher customer satisfaction
Conversational AI for airlines provides instant, correct answers to travel questions and can achieve a customer satisfaction rate as high as 73%.
78%
Customer autonomy
Conversational AI allows travelers to manage their own trips and find information without help. This satisfies the 78% of customers who prefer to solve issues independently.
Pricing
For any size of creators, teams, and businesses.
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom credits & concurrency
For any size of creators, teams, and businesses.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What are Lemon Slice Video Agents?
Lemon Slice Video Agents are interactive AI avatars that engage with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or an AI prompt to create a live conversational spokesperson, like a virtual crew member, that you can embed directly on your website.
How does Lemon Slice pricing work?
All Lemon Slice plans include:
- Unlimited Video Agents
- Voice library and voice cloning
- Commercial use rights
- Credits for generating interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers, billed monthly, include: Starter: $8 (1,000 credits, up to 3 concurrent calls), Creator: $40 (5,400 credits, up to 10 concurrent calls), Professional: $100 (15,000 credits, up to 20 concurrent calls), Scale: $240 (36,000 credits, up to 30 concurrent calls), and Enterprise for custom usage, concurrency, and support.
How do monthly credits work?
Credits are consumed when your Video Agents generate video interactions, such as answering a passenger's question about baggage policies. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.
What kinds of experiences can Lemon Slice be used for?
Lemon Slice Video Agents are designed for interactive visual engagement, including:
- Serving as live virtual assistants to help with flight bookings or check-in.
- Conversational touchpoints that travelers can talk to in real time.
- Expressive, responsive characters that enhance the passenger journey.
Because the technology generates video in real time, it is more immersive than static content or text-only chatbots.
What is the Lemon Slice API, and how can developers use it?
The Lemon Slice API lets developers programmatically create, launch, and manage real-time Video Agents inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your airline's systems.
With the Lemon Slice API, you can:
- Create and manage live Video Agent sessions using REST endpoints.
- Embed agents into custom frontend experiences using a JavaScript SDK.
- Control when agents start, stop, and how users interact with them.
- Receive real-time events such as agent readiness, visual updates, and errors.
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate Lemon Slice?
No, basic integration is simple. You can add a Video Agent widget to your website by pasting an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any website that supports custom HTML. For deeper customization, backend workflows, or advanced control, including API usage, working with a developer is recommended.
Can I choose which large language models (LLMs) my Video Agents use?
Yes. All pricing plans include access to premium LLMs to power your Video Agent. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
Ready to transform your passenger experience with conversational AI?
Join 250,000+ businesses that use Lemon Slice's video agent to deliver exceptional passenger service. Automate flight bookings, increase direct sales, and empower your airline teams with AI tools that scale.