Elevate passenger support with an airline chatbot
Help your passengers self-serve their travel needs and solve problems instantly with an AI chatbot that provides clear answers and guidance through real-time video.
Provide a service that keeps travelers coming back
LemonSlice's airline chatbot moves past traditional AI chatbots with an interactive video agent on your website. Travelers can type or speak their questions and receive video responses. The LemonSlice AI naturally guides users through flight changes, seat selections, and other common processes.
- 24/7 passenger assistance: Get instant video answers to questions about flight status, baggage allowance, and check-in procedures—anytime. All responses come from your airline's own knowledge base.
- A better experience than text chatbots: Show cabin tours, explain loyalty programs, or demonstrate the check-in process with interactive video. This format connects better with travelers than simple text.
- Personalized support at scale: Handle multiple traveler conversations at once. This reduces the load on your support staff and keeps the experience personal for every user.
Customize your AI chatbot to your brand
Upload a photo and Lemon Slice AI brings it to life with natural expressions, realistic gestures, and lip-sync. Choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a consistent brand spokesperson that assists passengers across every interaction, in any language.
Choose a brand voice style
Choose from an expressive library of AI voices across 100+ languages and accents, or create your custom voice. You can even clone a voice from a short sample. Lemon Slice replicates the tone and pace so every interaction sounds authentic and personal.
How airlines use an AI chatbot to drive sales and support
Flight and booking information
Give passengers real-time flight status, including departure delays and gate changes, so they can adjust their travel plans accordingly.
Explain fare class differences, from baggage allowances to cancellation policies, so travelers can choose the ticket that best fits their needs.
Assist travelers with seat selection and detail premium economy benefits or exit row requirements to help them find their preferred spot on the plane.
Travel preparation guidance
- Walk passengers through online check-in and mobile boarding pass options, clarifying document requirements and suggesting optimal arrival times based on their specific flight.
- Explain security screening procedures like TSA PreCheck and CLEAR, and show how to prepare belongings for the fastest, most hassle-free passage through checkpoints.
- Provide clear guidance for connecting flights, including terminal transfers and customs, and present rebooking options if a delay causes a missed connection.
Loyalty program information
- Let an AI chatbot explain frequent flyer tiers, qualification requirements, and status benefits, so travelers can instantly see how to get their next upgrade or lounge pass.
- Provide clear details on award ticket availability and redemption values, helping travelers find the best ways to use their miles for a first-class seat.
- Assist travelers with guidance on credit card partnerships and bonus earning opportunities, showing them the fastest path to reaching the next elite status level.
Create an airline AI chatbot in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your AI chatbot. You can upload or generate one directly with LemonSlice. The photo can be photorealistic, cartoons, animals, or even objects with faces. If it has a face, LemonSlice can bring it to life.
Step 2: Set up your knowledge base
Upload your baggage policies, FAQs, flight information, and approved content. The LemonSlice AI uses this knowledge base to answer questions accurately and on-brand. You control exactly what information goes in. This makes sure responses align with your support processes and company policies.
Step 3: Add the widget to your website
Add the Lemon Slice widget to your website with simple embed code. No technical skills required. Once live, the AI chatbot greets visitors and helps them complete a flight reservation. Add it to any website, from Webflow and WordPress to Shopify and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Common challenges for an AI chatbot in the airline industry
It makes sense that some airlines hesitate to use an AI chatbot at scale. Many worry about data privacy and security, or the loss of the authentic human connection their audience values. These are valid concerns, but they have clear solutions.
Challenge: Data privacy and security
Customers of airlines trust these businesses with a great deal of personal information. The addition of an AI chatbot can create worries that this data becomes more exposed to fraud or leaks. The need to protect sensitive user data is a legitimate concern for any business.
Solution: Data security and privacy
The LemonSlice AI platform integrates robust safeguards and secure data protocols into every stage of a conversation. All user interactions and personal data stay protected, and LemonSlice never uses customer information for model development. This focus on security allows businesses, including airlines , to deploy an AI chatbot with confidence.
Challenge #2: The personal service standard
Many airlines build their success and reputation on the quality of the personal service they provide. They may worry that an AI chatbot removes the human touch their customers appreciate. After all, customers sometimes want to speak with a real person for complex issues or simple reassurance. This direct interaction is a cornerstone of their brand loyalty.
Solution: Staff and AI work together
While some customers prefer to speak with a person, many just want immediate answers to their questions. For airlines, the LemonSlice AI and human staff can collaborate to satisfy both of these needs. The AI chatbot manages common inquiries, so your team can focus on high-value, complex customer interactions. This model places the AI chatbot as a partner to your staff, not a replacement.
How an AI chatbot improves airline operations and customer experience
80%
Call reason identification accuracy
An AI chatbot correctly identifies the reason for a customer's call with up to 80% accuracy, which directs the person to the right support channel faster.
25%
Wait time reduction
Airlines that use an AI chatbot for common questions about flights or baggage see a 25% reduction in average customer wait times.
73%
Higher satisfaction scores
Customers who receive support through an AI chatbot show high satisfaction, with 73% of them content with the interaction.
78%
Self-service preference
An AI chatbot meets the needs of the 78% of customers who, according to CRM leaders, prefer to solve issues on their own.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What is LemonSlice's airline AI chatbot and how does it work?
LemonSlice's AI chatbots are interactive agents that interact with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live AI chatbot you can embed directly on your website.
For what kinds of experiences can my airline use LemonSlice's AI chatbots?
LemonSlice's AI chatbots are for interactive visual engagement, including:
- Live virtual assistants or brand ambassadors on your website
- Conversational touchpoints that users can talk to in real time
- Expressive, responsive characters that enhance user interaction
Because the technology generates video in real time, it is more immersive than static content or text-only chatbots.
What is the LemonSlice API, and how can our airline developers use it?
The LemonSlice API lets developers programmatically create, launch, and manage real-time AI chatbots inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems.
With the LemonSlice API, you can:
- Create and manage live AI chatbot sessions with REST endpoints
- Embed agents into custom frontend experiences with a JavaScript SDK
- Control when agents start, stop, and how users interact with them
- Receive real-time events such as agent readiness, visual updates, and errors
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate a LemonSlice AI chatbot on my website?
No, basic integration is simple. You can add an AI chatbot widget to your website by pasting an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any website that supports custom HTML. For deeper customization, backend workflows, or advanced control, including API usage, we recommend you work with a developer.
Can I choose which large language models my airline AI chatbot will use?
Yes. All pricing plans include access to premium LLMs to power your AI chatbots. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does the pricing for LemonSlice's airline AI chatbots work?
All LemonSlice plans include:
- Unlimited AI chatbots
- Voice library and voice cloning
- Commercial use rights
- Credits to generate interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers, billed monthly, include:
- Starter: $8 (1,000 credits; up to 3 concurrent calls)
- Creator: $40 (5,400 credits; up to 10 concurrent calls)
- Professional: $100 (15,000 credits; up to 20 concurrent calls)
- Scale: $240 (36,000 credits; up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do the monthly credits for my airline's AI chatbot work?
Credits are consumed when your AI chatbots generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.
Ready to transform your airline with an AI chatbot?
Improve passenger experiences and help your airline operations run with precision with an AI chatbot.
