Build your direct bookings with a hotel chatbot
Guide your guests through every part of their stay with an AI chatbot that answers questions and fulfills requests with interactive video
Provide a service that keeps travelers coming back
LemonSlice goes beyond traditional AI chatbots with its hotel chatbot, an interactive video agent on your website. Guests can type or speak their questions and receive immediate video responses. The LemonSlice AI naturally guides users through reservations, amenity details, and other common hotel requests.
- 24/7 virtual concierge: Provide instant video answers—drawn from your hotel's own knowledge base—to questions about room availability, amenities, and local recommendations, anytime.
- Show, don't just tell: Deliver virtual property tours, explain amenities, and give personalized recommendations through interactive video. This format outperforms text-only AI chatbots for guest engagement.
- Lighten the front desk load: Handle multiple guest conversations at once. Your staff's workload decreases, while each guest still receives a personalized experience.
Customize an AI chatbot for your brand
Upload a photo and Lemon Slice AI brings it to life with natural expressions, realistic gestures, and lip-sync. Choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a brand spokesperson that assists guests at every touchpoint, in any language.
Choose your hotel's voice
Choose from an expressive library of AI voices across 100+ languages and accents, or design a custom voice. You can even clone your own voice with a quick recording, and Lemon Slice replicates your tone and pacing so the AI chatbot sounds authentic.
How hoteliers use an AI chatbot to drive bookings and support guests
Guest amenities and services
Let an AI chatbot give video tours of all amenities, from pool hours and spa menus to restaurant cuisines, so guests can plan their stay.
Provide detailed room guides covering everything from climate controls to entertainment systems, helping guests maximize their comfort and enjoy their room from arrival.
Share curated local recommendations for dining and entertainment, with insider tips on reservations and the best times to visit attractions.
Stay logistics and information
Clarify check-in procedures, identification requirements, and credit card holds. An AI chatbot can also confirm early arrival or late checkout availability so guests plan travel confidently.
Explain all parking options, from self-park locations and valet services to EV charging. An AI chatbot details overnight rates and validation for on-site event attendees.
Answer questions about practical details like WiFi passwords, printing services, or package receiving. An AI chatbot gives guests the information they need for any business or leisure stay.
Personalized local guidance
- Let an AI chatbot suggest personalized activities based on guest interests, from cultural experiences and outdoor adventures to family fun and nightlife options.
- Share details on current local events, seasonal festivals, or special exhibitions that coincide with a guest's specific travel dates for a unique stay.
- Give detailed dining guidance with cuisine types, price ranges, and dress codes for hotel restaurants or nearby establishments to match any preference.
Create a hotel chatbot in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your AI chatbot for your hotel. You can upload your own photo or generate one. The photo can be photorealistic, cartoons, or even animals and inanimate objects. If it has a face, LemonSlice can bring it to life.
Step 2: Set up your knowledge base
Upload your sales scripts, property listings, product catalogs, and approved content. The LemonSlice AI uses this knowledge base to answer questions with accuracy. You control exactly what information goes in, so all responses align with your sales strategies and brand standards.
Step 3: Add the widget to your website
Add the Lemon Slice widget to your website with a simple embed code. No technical skills required. Once live, your AI chatbot greets visitors and helps them book their stay. It works with any platform, including Webflow, WordPress, Shopify, and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Common challenges for an AI chatbot in the hotel industry
It's understandable that some in the hotel business hesitate to adopt an AI chatbot on a large scale. Concerns often center on data privacy and security, along with the potential loss of the human connection that guests value. Fortunately, these valid points have straightforward solutions.
Challenge: Data privacy and security
Guests in the hospitality sector trust businesses with their personal information. The addition of an AI chatbot makes some businesses worry this data becomes more exposed to fraud or leaks. This legitimate concern means sensitive user data must remain protected.
Solution: Data security and privacy
LemonSlice builds security into the platform with robust safeguards and secure data practices at every stage of the conversation. Because the company never uses customer data to train its models, businesses in the hospitality sector can deploy a private AI chatbot with confidence. All user interactions and personal data remain protected.
Challenge: Personal service
The success and reputation of the hospitality industry rest on the quality of its personal service. Consequently, businesses worry they might lose the human touch their customers appreciate when they add an AI chatbot. This concern has merit, since guests sometimes want to speak with a real person. To automate without a loss of personal connection presents a significant challenge.
Solution: Staff and AI work together
Some guests want to speak with a person, but many just need an immediate answer. In hospitality, the LemonSlice AI and human staff collaborate to create an experience that meets both expectations. An AI chatbot handles routine questions, which frees your team to concentrate on more complex guest situations. This is an AI built to support your staff, not replace them.
How an AI chatbot improves key hospitality metrics
58%
Guest experience improvement
A total of 58% of guests feel an AI chatbot improves their experience with the booking process and their stay.
79%
Positive impact on hotels
A full 79% of hoteliers report a positive impact on their operations when they use an AI chatbot for guest communication.
50%
Video engagement rate
Short videos from an AI chatbot, those under one minute, achieve a 50% engagement rate from hotel guests.
74%
Preference for quick resolution
For 74% of guests, a great experience means their problem gets a resolution on the first attempt.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What is a LemonSlice hotel AI chatbot?
LemonSlice's AI chatbots for hospitality are interactive AI agents that engage with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live AI chatbot you can embed directly on your website.
What kinds of experiences can a hotel AI chatbot be used for?
LemonSlice's AI chatbots are for interactive visual engagement, including:
- Acting as live virtual assistants or brand ambassadors on your website
- Conversational touchpoints that users can talk to in real time
- Expressive, responsive characters that enhance user interaction
Because the technology generates video in real time, it is more immersive than static content or text-only chatbots.
What is the LemonSlice API, and how can developers use it?
The LemonSlice API lets developers programmatically create, launch, and manage real-time AI chatbots inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems.
With the LemonSlice API, you can:
- Create and manage live AI chatbot sessions using REST endpoints
- Embed agents into custom frontend experiences using a JavaScript SDK
- Control when agents start, stop, and how users interact with them
- Receive real-time events such as agent readiness, visual updates, and errors
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate a LemonSlice AI chatbot?
No, basic integration is simple. You can add an AI chatbot widget to your website by pasting an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any site that supports custom HTML. For deeper customization, backend workflows, or advanced control, including API usage, working with a developer is recommended.
Can I choose which large language models my hotel AI chatbot uses?
Yes. All pricing plans include access to premium LLMs to power your AI chatbots. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does LemonSlice pricing work for a hotel?
All LemonSlice plans include:
- Unlimited AI chatbots
- Voice library and voice cloning
- Commercial use rights
- Credits for generating interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers, billed monthly, include:
- Starter: $8 (1,000 credits, up to 3 concurrent calls)
- Creator: $40 (5,400 credits, up to 10 concurrent calls)
- Professional: $100 (15,000 credits, up to 20 concurrent calls)
- Scale: $240 (36,000 credits, up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do the monthly credits for an AI chatbot work?
Credits are consumed when your AI chatbots generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.
Ready to transform your guest experience with an AI chatbot?
Create personalized guest experiences and help your business secure more direct bookings with an AI chatbot.
