Resolve tickets faster with an IT helpdesk AI chatbot
Help your team solve technical issues instantly with an IT helpdesk chatbot that listens and responds through interactive video.
Provide a service that builds client loyalty
Lemon Slice goes beyond traditional AI chatbots with an interactive video agent for your website. This IT helpdesk chatbot lets users type or speak questions and receive video responses. The LemonSlice AI guides people naturally through support processes.
- 24/7 IT support: Get instant video answers to common questions about password resets, software access, or network problems. All responses come directly from your business's own knowledge base.
- Visual guidance for complex issues: Use interactive video for step-by-step troubleshooting guides, software demonstrations, and clear explanations of security policies, which text-only AI chatbots cannot match.
- Scalable support: Handle multiple user conversations at once. This reduces the support team's workload and still provides a personal experience for everyone.
Customize your AI chatbot for IT helpdesk
Upload a photo and Lemon Slice AI brings it to life with natural expressions, realistic gestures, and lip-sync. Users can choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a consistent AI chatbot that resolves technical issues across every interaction, in any language.
Choose your support voice
Choose from an expressive library of AI voices across 100+ languages and accents, or create your custom voice. You can even clone your own voice with a quick recording, and Lemon Slice replicates your tone and pacing so every interaction sounds authentic.
How professionals use an AI chatbot to resolve issues and save time
Technical troubleshooting guidance
Let an AI chatbot walk employees through common technical issues, from software installation to VPN connectivity problems, with clear video demonstrations.
Explain step-by-step solutions for account access issues like password resets or lockouts, so employees get help without submitting a ticket.
Provide visual guides for hardware problems, from peripheral connections to monitor configurations, to help employees set up their workspace technology.
Software and systems support
Let an AI chatbot answer questions on software capabilities, keyboard shortcuts, and workflow automation to help employees use tools effectively.
Provide clear instructions on submitting service tickets, checking their status, and escalating urgent issues through the proper IT channels.
Provide guidance on collaboration tools and project management platforms with practical video demonstrations to improve employee adoption.
Security and compliance education
- Clarify data security protocols and acceptable use policies. An AI chatbot helps employees handle sensitive information and meet compliance requirements, ensuring they work safely.
- Show employees how to spot phishing attempts and report suspicious emails. The AI chatbot provides practical video guidance on responding to security alerts and incidents.
- Provide instant information on device encryption, secure file sharing, and VPN use. This helps remote workers follow security standards that protect organizational data.
Create an IT helpdesk AI chatbot in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your AI chatbot. You can upload a photo or generate one directly in LemonSlice. The image can be a photorealistic person, a cartoon, an animal, or even an inanimate object. If it has a face, LemonSlice brings it to life.
Step 2: Set up your knowledge base
Upload your IT helpdesk documents, FAQs, and technical guides. The LemonSlice AI uses this knowledge base to answer questions with precision. You control exactly what information goes in, so responses align with your support processes and company policies.
Step 3: Add the widget to your website
Add the LemonSlice widget to your website with a simple embed code. No technical skills required. Once live, an IT helpdesk AI chatbot greets visitors and resolves their technical issues. It works with any platform, including Webflow, WordPress, Shopify, and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Common challenges for an AI chatbot in IT helpdesk
Many businesses see the potential of an AI chatbot but hesitate to use one at scale for their IT helpdesk. Concerns about data privacy and security often arise, along with the fear that they might lose the authentic human connection their audience values. These are valid points, but they have clear solutions.
Challenge: Data privacy and security
People trust businesses with their personal information, especially when they seek IT helpdesk support. With the addition of an AI chatbot, some businesses worry this data becomes more exposed to fraud or leaks. The need to protect sensitive user data from potential exposure is a legitimate business concern.
Solution: Secure data and privacy
LemonSlice builds its platform with robust safeguards and secure data management. This allows businesses to deploy an IT helpdesk AI chatbot with confidence, as all user interactions and personal data stay protected. Security is a fundamental part of the platform at every stage of the conversation, and LemonSlice AI never uses customer data for its own models.
Challenge: Personal service
Many businesses in IT helpdesk build their success and reputation on the quality of personal service. Consequently, they may worry that an AI chatbot will remove the human touch their audience appreciates. After all, some users simply want to deal with a real person for complex or sensitive issues.
Solution: Staff and AI work together
Sometimes users want to speak with a person, but often they just want an immediate answer. For an IT helpdesk, the LemonSlice AI and human staff can collaborate to satisfy both needs. The AI chatbot resolves common requests, which allows your team to concentrate on complex, high-value interactions. This design means the LemonSlice AI works with your staff, not as a replacement.
How an AI chatbot changes key IT helpdesk metrics
25-45%
Ticket deflection rate
Companies that use an AI chatbot for IT support deflect 25-45% of tickets that would otherwise require a human agent.
86%
Cost per ticket reduction
Support ticket costs drop by up to 86% with a self-service AI chatbot versus an assisted channel that requires a human agent.
87%
Reduced resolution time
IT support operations that use an AI chatbot see an 87% reduction in average resolution times, a dramatic improvement in efficiency.
30%
First contact resolution
An AI chatbot creates a 30% improvement in first-contact resolution rates because it provides higher quality initial responses to IT helpdesk issues.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What is LemonSlice's IT helpdesk AI chatbot?
Lemon Slice's IT helpdesk AI chatbots are interactive AI agents that engage with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live AI chatbot that you can embed directly on your website.
What kinds of experiences can an IT helpdesk AI chatbot be used for?
LemonSlice's IT helpdesk AI chatbots are designed for interactive visual engagement. Common uses are:
- Live virtual assistants or brand ambassadors on your website
- Conversational touchpoints that users can talk to in real time
- Expressive, responsive characters that enhance user interaction
Because the technology generates video in real time, it is more immersive than static content or text-only chatbots.
What is the LemonSlice API, and how can developers use it?
The LemonSlice API lets developers programmatically create, launch, and manage real-time AI chatbots inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems.
With the LemonSlice API, you can:
- Create and manage live AI chatbot sessions with REST endpoints
- Embed agents into custom frontend experiences with a JavaScript SDK
- Control when agents start, stop, and how users interact with them
- Receive real-time events such as agent readiness, visual updates, and errors
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate LemonSlice?
No, basic integration is simple. You can add an AI chatbot widget to your website with an embed code snippet for platforms like Webflow, Shopify, Square, WordPress, Wix, or any website that supports custom HTML. For deeper customization, backend workflows, or advanced control that involves API use, collaboration with a developer is recommended.
Can I choose which large language models my IT helpdesk AI chatbot uses?
Yes. All pricing plans include access to premium LLMs to power your AI chatbots. These models come from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does LemonSlice pricing work?
All LemonSlice plans include:
- Unlimited AI chatbots
- Voice library and voice cloning
- Commercial use rights
- Credits to generate interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers are billed each month and include:
- Starter: $8 (1,000 credits, up to 3 concurrent calls)
- Creator: $40 (5,400 credits, up to 10 concurrent calls)
- Professional: $100 (15,000 credits, up to 20 concurrent calls)
- Scale: $240 (36,000 credits, up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do monthly credits work?
Credits are consumed when your AI chatbots generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.
Ready to transform IT support with an AI chatbot?
Solve common tech issues instantly and help your IT department operate smoothly with an IT helpdesk AI chatbot.
