Empower your team with an AI ITSM chatbot
Help your employees get the exact IT solutions they need with an AI chatbot that delivers clear instructions through video.
Provide a service that brings clients back
LemonSlice goes beyond traditional AI chatbots. It places an interactive video agent on your website. Users can type or speak their questions to an ITSM chatbot and receive video responses. The LemonSlice AI guides users naturally through the process.
- Always-on IT helpdesk: Get instant video answers to questions about password resets, software access, or incident reports—anytime. All responses come from your own knowledge base.
- More effective than text chatbots: Use interactive video for software walkthroughs, new system demonstrations, or detailed policy explanations. This format outperforms text for complex IT topics.
- Support that scales: Handle multiple user conversations simultaneously to reduce staff workload and maintain a personalized experience.
Customize your AI agent for ITSM
Upload a photo and Lemon Slice AI brings it to life with natural expressions, realistic gestures, and lip-sync. Users can choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a consistent AI chatbot that resolves IT issues across every interaction, in any language.
Choose a voice for support
Choose from an expressive library of AI voices across 100+ languages and accents, or create your custom voice. You can even clone your own voice with a short record. LemonSlice replicates your tone and pace so every interaction sounds like you.
How IT teams use an AI chatbot for incidents and requests
Incident and request management guidance
Walk users through incident reporting and priority classification, so tickets are routed correctly and resolved faster with all the necessary information.
Explain how to check ticket status, add comments, or escalate urgent issues through the proper channels with clear video guidance.
Provide information on service level agreements and expected timelines, so users know what to expect after submitting a request.
Self-service troubleshooting support
Guide users through common technical issues like password resets or access requests, so they can find solutions without submitting a ticket.
Provide step-by-step video demonstrations for tasks like software installation or VPN setup, helping users resolve frequent problems on their own.
Answer questions about known issues, workarounds, and planned maintenance to keep users informed about current system status and available alternatives.
Service catalog and resource access
Explain available IT services and guide users through requests for new hardware, software, or access permissions with clear, interactive video walkthroughs.
Provide instant information on request timelines, approval needs, and cost implications, helping users choose the right service option for their specific situation.
Guide users through self-service portals and knowledge bases, showing them how to find answers to common questions without contacting the service desk.
Create an ITSM AI chatbot in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your ITSM AI chatbot. You can upload a photo or generate one with Lemon Slice. The photo can be photorealistic, cartoons, or even animals and inanimate objects. If it has a face, Lemon Slice brings it to life.
Step 2: Set up your knowledge base
Upload your IT support documents, FAQs, technical guides, and other approved content. The LemonSlice AI uses this knowledge base to answer questions accurately and on-brand. You control exactly what information goes in, so all responses align with your support processes and company policies.
Step 3: Add the widget to your website
Add the LemonSlice widget to your website with a simple embed code. No technical expertise required. Once live, the AI chatbot engages visitors and resolves their IT support requests. It works with any website, including Webflow, WordPress, Shopify, and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Common challenges with an AI chatbot in ITSM
It's understandable that some businesses hesitate to adopt an AI chatbot for ITSM at scale. Common worries include data privacy and security, and the fear of a lost authentic human connection with their audience. These are valid points, but they have clear solutions.
Challenge: Data privacy and security
People trust businesses with their personal information, particularly within ITSM frameworks. Some companies worry that the use of an AI chatbot exposes this data to a higher risk of fraud or leaks. This is a legitimate concern, as businesses must protect sensitive user data.
Solution: Data security and privacy
LemonSlice builds security into the platform at every stage, with robust safeguards and secure data management. Businesses that deploy an ITSM AI chatbot can have confidence that all user interactions and personal data remain protected. LemonSlice AI never uses customer data to train itself, a practice that allows businesses to deploy the technology with confidence.
Challenge: Personal service
Many businesses in ITSM built their success and reputation on the quality of personal service. They may worry that an AI chatbot will remove the human touch their audience values. Some users, after all, want to speak with a real person, especially for complex problems.
Solution: Staff and AI work together
Sometimes users want to speak with a human, but often they just want instant answers. In ITSM, an AI chatbot and people collaborate to satisfy both needs. The AI chatbot handles routine inquiries, which frees human staff to focus on complex, high-value interactions. The LemonSlice AI is designed to work alongside your team, not replace it.
How an AI chatbot improves ITSM metrics and ROI
80%
Routine inquiry resolution
Up to 80% of routine inquiries find a resolution through an AI chatbot for ITSM, with no need for human intervention.
60%+
Higher ticket deflection
Teams that use an AI chatbot for support see ticket deflection rates up to 60% higher than teams with traditional help desks.
40%
Response time reduction
Support platforms that use an AI-first model resolve employee issues with response times 40% faster than traditional ITSM help desks.
Within 6 months
ROI achievement timeline
Most organizations that use an AI chatbot see a return on investment within 6 months from reduced staff costs and improved operations.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What is the LemonSlice AI chatbot for ITSM?
LemonSlice's ITSM AI chatbots are interactive AI agents that engage with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live AI chatbot you can embed directly on your website.
For what experiences can I use a LemonSlice AI chatbot in ITSM?
LemonSlice's ITSM AI chatbots are for interactive visual engagement. Use cases include:
- To serve as live virtual assistants or brand ambassadors on your website
- Conversational touchpoints that users can talk to in real time
- Expressive, responsive characters that enhance user interaction
Because the technology generates video in real time, it is more immersive than static content or text-only AI chatbots.
What is the LemonSlice API, and how can developers use it?
The LemonSlice API lets developers programmatically create, launch, and manage real-time AI chatbots inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems. With the LemonSlice API, you can:
- Create and manage live AI chatbot sessions with REST endpoints
- Embed agents into custom frontend experiences with a JavaScript SDK
- Control when agents start, stop, and how users interact with them
- Receive real-time events such as agent readiness, visual updates, and errors
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate LemonSlice?
No, basic integration is simple. To add an AI chatbot widget to your website, paste an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any website that supports custom HTML. For deeper customization, backend workflows, or advanced control that involves the API, collaboration with a developer is recommended.
Can I choose which large language models my ITSM AI chatbot will use?
Yes. All pricing plans include access to premium LLMs to power your AI chatbots. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does LemonSlice pricing work?
All LemonSlice plans include:
- Unlimited AI chatbots
- Voice library and voice clone functions
- Commercial use rights
- Credits to generate interactive video minutes
Plans vary by monthly credit amount and how many calls can run at the same time. The monthly tiers, billed monthly, include:
- Starter: $8 (1,000 credits, up to 3 concurrent calls)
- Creator: $40 (5,400 credits, up to 10 concurrent calls)
- Professional: $100 (15,000 credits, up to 20 concurrent calls)
- Scale: $240 (36,000 credits, up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do monthly credits work?
Credits are consumed when your AI chatbots generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.
Ready to transform your IT support with an AI chatbot?
Resolve employee IT issues instantly and help your service desk automate support with an AI chatbot.
