Streamline your operations with an AI chatbot for logistics
Help your logistics team get the exact answers they need with an AI chatbot that listens and responds through video.
Provide a service that keeps customers loyal
LemonSlice's AI chatbot for logistics goes beyond traditional AI chatbots. It places an interactive video agent on your website where users type or speak questions and receive video responses. The LemonSlice AI naturally guides people through complex shipment processes.
- 24/7 shipment support: Provide instant video answers to questions about shipment status, customs requirements, and freight quotes—anytime. All responses come directly from your business's own knowledge base.
- Visuals that clarify complexity: Deliver virtual facility tours, equipment demonstrations, and step-by-step explanations for complex shipping procedures. Interactive video communicates more effectively than simple text.
- Support that scales with volume: Handle multiple customer conversations at once. This reduces your staff's workload and maintains a personal touch for every interaction.
Customize your AI chatbot
Upload a photo and watch Lemon Slice AI bring it to life with natural expressions, realistic gestures, and lip-sync. Choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a consistent brand spokesperson that guides customers with shipments, in any language.
Choose a voice for operations
Choose from an expressive library of AI voices across 100+ languages and accents, or create your custom voice. You can even clone your own voice with a quick recording, and LemonSlice replicates your tone and pacing for authentic interactions that build trust.
How logistics teams use an AI chatbot to track and manage shipments
Shipment tracking and status
Give customers real-time tracking updates on a shipment's location, transport mode, and arrival time, including any delays or exceptions that need their attention.
Explain tracking number formats, carrier handoff sequences, and scan event meanings so customers can accurately interpret the status of their delivery at any time.
Clarify what different status codes mean, why a package might appear stationary, and what customers should expect at each stage of the delivery process.
Shipping options and procedures
- Let an AI chatbot compare shipping services, from transit times to insurance coverage, so customers can choose the best option for their package.
- Provide clear guidance on packaging, weight limits, and labeling, so every shipment, from fragile items to hazardous materials, is compliant and ready to go.
- Walk customers through international shipping documents like customs forms and commercial invoices, and even help estimate duties for smoother cross-border transit.
Issue resolution guidance
- Explain the exact steps for reporting a delayed or damaged package, from required documents to claim filing deadlines, so customers get help instantly.
- Clarify complex claims processes, from liability limits to payout calculations, so customers always know what to expect during a dispute.
- Guide customers through delivery changes like address corrections or rescheduling with simple, helpful video walkthroughs for every step.
Create an AI chatbot for logistics in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your AI chatbot. You can upload or generate one directly with LemonSlice. The photo can be photorealistic, cartoons, or even animals and inanimate objects. If it has a face, Lemon Slice can bring it to life.
Step 2: Set up your knowledge base
Upload your shipping guides, customs documents, FAQs, and other approved content. The LemonSlice AI uses this knowledge base to answer questions with accuracy. You control exactly what information the AI chatbot accesses. This makes sure all responses align with your operational processes and company policies.
Step 3: Add the widget to your website
Add the Lemon Slice widget to your website with simple embed code. No technical skills required. Once it's live, the AI chatbot for logistics engages visitors and answers their questions. Add it to any website, including Webflow, WordPress, Shopify, and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Common challenges for an AI chatbot in logistics
It's understandable why some logistics companies hesitate to adopt an AI chatbot at scale. Concerns about data privacy and the potential loss of a genuine human connection are common. Fortunately, these are solvable problems.
Challenge: Data privacy and security
People trust logistics companies with sensitive personal information. Some businesses worry that an AI chatbot makes this data more vulnerable to fraud or leaks. The need to protect sensitive user data is a legitimate business concern.
Solution: Secure data and privacy
LemonSlice builds its platform on a foundation of security, with robust safeguards integrated into every stage of the conversation. This allows businesses in sectors like logistics to deploy an AI chatbot with confidence, as all user interactions and personal data remain protected. To further protect privacy, LemonSlice never uses customer data to train its AI models.
Challenge #2: Personal service
Many companies in the logistics space built their success on high-quality personal service. A natural concern is that an AI chatbot could remove the human touch that customers value. Some people will always want to speak with a real person, especially for more complicated matters.
Solution: Staff and AI work together
Some customers prefer to speak with a person, but many just want an immediate answer. In logistics, the LemonSlice AI and your team can collaborate to satisfy both of these needs. The AI chatbot handles routine questions, and this lets your staff concentrate on more complex, high-value interactions. It is an AI chatbot built to support your team, not replace it.
How an AI chatbot reduces errors and improves customer metrics
30-50%
Supply chain error reduction
AI chatbots analyze vast datasets to find potential errors and achieve a 30-50% reduction in supply chain mistakes.
65%
Lost sales reduction
Logistics companies that provide instant support with an AI chatbot report a reduction in lost sales of up to 65%.
73%
Customer satisfaction with chat
Customers report a 73% satisfaction rate with AI chatbot interactions, a high score for any digital support channel in logistics.
3x faster
Self-service resolution speed
Customers who use an AI chatbot resolve their issues 3x faster than those who contact a support agent.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What is LemonSlice's AI chatbot for logistics?
LemonSlice's logistics AI chatbots are interactive AI agents that engage users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live AI chatbot you can embed directly on your website.
What kinds of experiences can LemonSlice's AI chatbots create for logistics?
LemonSlice's logistics AI chatbots are for interactive visual engagement, which includes:
- Live virtual assistants or brand ambassadors on your website
- Conversational touchpoints that users can talk to in real time
- Expressive, responsive characters that enhance user interaction
Because the technology generates video in real time, it is more immersive than static content or text-only AI chatbots.
What is the LemonSlice API, and how can developers use it for logistics?
The LemonSlice API lets developers programmatically create, launch, and manage real-time AI chatbots inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems.
With the LemonSlice API, you can:
- Create and manage live AI chatbot sessions with REST endpoints
- Embed agents into custom frontend experiences with a JavaScript SDK
- Control when agents start, stop, and how users interact with them
- Receive real-time events such as agent readiness, visual updates, and errors
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate a LemonSlice AI chatbot?
No, basic integration is simple. You can add an AI chatbot widget to your website by pasting an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any website that supports custom HTML. For deeper customization, backend workflows, or advanced control, including API usage, work with a developer is recommended.
Can I choose which large language models my AI chatbot for logistics uses?
Yes. All pricing plans include access to premium LLMs to power your AI chatbots. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does LemonSlice pricing work for its AI chatbots?
All LemonSlice plans include:
- Unlimited AI chatbots
- Voice library and voice cloning
- Commercial use rights
- Credits for generating interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers, billed monthly, include:
- Starter: $8 (1,000 credits; up to 3 concurrent calls)
- Creator: $40 (5,400 credits; up to 10 concurrent calls)
- Professional: $100 (15,000 credits; up to 20 concurrent calls)
- Scale: $240 (36,000 credits; up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do the monthly credits for the AI chatbot work?
Credits are consumed when your AI chatbots generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.
Ready to transform your logistics with an AI chatbot?
Deliver immediate freight quotes and help your business operate with perfect precision with an AI chatbot.
