Scale customer support with an AI chatbot for telecom
Help your customers resolve complex service issues and understand their plans with an AI chatbot that responds with clear, step-by-step video guidance.
Provide a service that keeps customers loyal
LemonSlice's telecom chatbot goes beyond traditional AI chatbots by placing an interactive video agent on your website. Users can type or speak their questions and receive video responses. The LemonSlice AI guides users naturally through processes like plan comparisons or device setup.
- 24/7 plan and device support: Provide instant video answers to common questions about data plans, device specifications, or coverage maps—anytime. All responses come directly from your business's own knowledge base.
- Clearer than text chatbots: Use interactive video for virtual device demonstrations, visual explanations of new features, or step-by-step setup guides. This format outperforms text for complex information.
- Scalable customer service: Handle multiple customer conversations simultaneously to reduce staff workload and maintain a personalized experience.
Customize your AI chatbot for telecom
Upload a photo and watch LemonSlice AI bring it to life with natural expressions, realistic gestures, and lip-sync. Choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a consistent brand spokesperson that guides customers across every interaction, in any language.
Choose your AI chatbot's voice
Choose from an expressive library of AI voices across 100+ languages and accents, or create your custom voice. You can even clone your own voice from a short sample. LemonSlice replicates your tone and pace, so every interaction sounds authentic and personal.
How telecom providers use an AI chatbot for sales and support
Plan and service information
Let an AI chatbot explain wireless plans, including data allowances, speed tiers, and pricing, so customers can choose the best option for their usage.
Assist customers to compare device options, financing terms, and trade-in values, helping them understand the total cost of ownership before they buy.
Clarify international roaming packages, from cruise ship coverage to temporary travel add-ons, so customers can stay connected affordably while traveling abroad.
Account and billing support
Give customers detailed explanations for every line on their bill, from base charges and taxes to equipment installments and promotional credits.
Help customers set up autopay and paperless billing, and understand payment policies to prevent late fees or service interruptions.
Show customers how to monitor data usage with alerts and management tools, so they can stay within plan limits and avoid unexpected charges.
Technical and device guidance
Let an AI chatbot help customers solve connectivity issues, from signal problems and network congestion to SIM card errors, with clear, step-by-step guidance.
Assist customers with initial device setup, data transfer, and account activation using interactive video demonstrations that make the process simple and visual.
Explain network coverage details, 5G availability, and expected speeds in different areas, helping customers understand factors that affect their signal quality.
Create a telecom chatbot in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your AI chatbot. You can upload your own photo or generate a new one. Your choice can be a photorealistic person, a cartoon, an animal, or even an inanimate object. If it has a face, the LemonSlice AI can bring it to life.
Step 2: Set up your knowledge base
Upload your sales scripts, product catalogs, and other approved telecom content. The LemonSlice AI uses this knowledge base to provide accurate answers and learns from the materials to handle questions naturally. You control exactly what information the AI chatbot accesses, so all responses align with your sales processes and company policies.
Step 3: Add the widget to your website
Add the Lemon Slice widget to your website with a simple embed code. No technical skills required. Once live, the AI chatbot greets visitors and guides them to the right plan or support. It works with any platform, including Webflow, WordPress, Shopify, and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Common challenges for an AI chatbot in telecom
Telecom companies rightly pause before they adopt an AI chatbot across their operations. Worries about data privacy and the potential loss of a valued human connection are common. These valid concerns have straightforward answers.
Challenge: Data privacy and security
People trust their telecom providers with a great deal of personal information. With the addition of an AI chatbot, some businesses worry this data becomes more exposed to fraud or leaks. The concern is legitimate, as the protection of sensitive user data is a fundamental responsibility.
Solution: Data security and privacy
With robust safeguards and secure data practices, LemonSlice builds security into the platform at every stage of the conversation. As LemonSlice AI never uses customer data to train its models, telecom businesses can be confident that all user interactions and personal data remain protected. This commitment to privacy makes LemonSlice an AI chatbot that companies can deploy with complete confidence.
Challenge: Personal service
Many businesses in the telecom space built their success and reputation on the quality of personal service they provide. They worry the addition of an AI chatbot might dilute the human touch their customers value. After all, some customers simply want to speak with a real person for complex issues or personal reassurance.
Solution: Staff and AI work together
Sometimes customers want to speak with a person, but often they just need an immediate answer to a simple question. In the telecom space, the LemonSlice AI and human staff collaborate to meet both demands. The AI chatbot manages routine inquiries, so human agents can concentrate on more complex customer issues. The LemonSlice AI works in support of human staff, not as their replacement.
How an AI chatbot affects first-call resolution and support costs
35-60%
First-call resolution
Companies that use an AI chatbot see first-call resolution improve by 35% to 60% and solve more problems on the first contact.
Up to 50%
Support cost reduction
Automation of responses to common customer questions with an AI chatbot can reduce telecom support costs by up to 50%.
70%
Agent productivity improvement
An AI chatbot resolves common customer issues, so human agents can focus on complex problems and improve productivity by 70%.
73%
Higher satisfaction scores
A total of 73% of telecom customers report satisfaction with the instant support they get from an AI chatbot.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What is a LemonSlice telecom AI chatbot?
LemonSlice's telecom AI chatbots are interactive AI agents that engage with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live AI chatbot that you can embed directly on your website.
What experiences can a LemonSlice telecom AI chatbot be used for?
LemonSlice telecom AI chatbots are for interactive visual engagement. They can serve as:
- Live virtual assistants or brand ambassadors on your website.
- Conversational touchpoints that users can talk to in real time.
- Expressive, responsive characters that enhance user interaction.
Because the technology generates video in real time, it is more immersive than static content or text-only chatbots.
What is the LemonSlice API and how can our developers use it?
The LemonSlice API lets developers programmatically create, launch, and manage real-time AI chatbots inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems. With the LemonSlice API, you can:
- Create and manage live AI chatbot sessions with REST endpoints.
- Embed agents into custom frontend experiences with a JavaScript SDK.
- Control when agents start, stop, and how users interact with them.
- Receive real-time events such as agent readiness, visual updates, and errors.
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate a LemonSlice AI chatbot?
No, basic integration is simple. You can add an AI chatbot widget to your website when you paste an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any website that supports custom HTML. For deeper customization, backend workflows, or advanced control that includes API usage, we recommend you work with a developer.
Can I choose the LLMs my telecom AI chatbot uses?
Yes. All pricing plans include access to premium LLMs to power your AI chatbots. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does the pricing for LemonSlice telecom AI chatbots work?
All LemonSlice plans include:
- Unlimited AI chatbots
- Voice library and voice clone
- Commercial use rights
- Credits to generate interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers, billed monthly, include:
- Starter: $8 (1,000 credits, up to 3 concurrent calls)
- Creator: $40 (5,400 credits, up to 10 concurrent calls)
- Professional: $100 (15,000 credits, up to 20 concurrent calls)
- Scale: $240 (36,000 credits, up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do the monthly credits for a telecom AI chatbot work?
Credits are consumed when your AI chatbots generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.
Ready to transform your telecom customer service?
Provide instant answers to customers and help your telecom sales team close more deals with an AI chatbot.
