Empower agents with conversational AI for contact center solutions
Help your agents resolve customer issues with a conversational AI agent that provides instant answers through interactive video.
Provide a service that keeps customers coming back
LemonSlice's conversational AI for contact center solutions goes beyond traditional AI chatbots. It places an interactive video agent on your website. Users can type or speak their questions and receive immediate video responses, as the LemonSlice AI guides them naturally through relevant support processes.
- 24/7 issue resolution: Get instant video answers to common questions about account status, billing, or service plans—anytime. All responses come directly from your business's own knowledge base.
- Visual guidance for complex issues: Use interactive video to show product demos, walk through troubleshooting steps, or explain service agreements in a way text chatbots cannot.
- Personalized support at scale: Handle multiple customer conversations simultaneously, reduce staff workload, and maintain a personalized experience.
Use cases for conversational AI for contact center solutions
A faster path to resolution
Let the LemonSlice AI manage routine video conversations, answering common questions before they ever need to reach a human agent.
Provide instant answers for password resets, order status checks, and frequently asked questions, resolving common customer needs without any wait time.
Route complex issues to the correct human agent, providing them with the full context from the initial LemonSlice AI conversation for a smooth handover.
Instant expertise for every conversation
Support human agents with real-time video guidance from LemonSlice AI during customer conversations, helping them walk through complex troubleshooting steps.
Give agents instant access to relevant knowledge articles and suggested responses, so they can answer questions about a specific return policy without searching.
Generate automatic summaries of each conversation for the agent, reducing after-call work and ensuring accurate records are kept in your CRM system.
The blueprint for a top-performing team
Analyze every video conversation with LemonSlice AI to automatically evaluate agent performance against your key metrics, like script adherence or positive language use.
Pinpoint specific moments in conversations for coaching. LemonSlice AI flags interactions where an agent struggled with an objection, providing a direct link to that video segment.
Share examples of best practices across the team. LemonSlice AI can find the perfect call resolution and turn it into a training asset for everyone.
Customize your AI agent for your brand
Upload a photo and watch LemonSlice AI bring it to life with natural expressions, realistic gestures, and lip-sync. Choose a photorealistic image, a cartoon, or an object—or create an original avatar from a simple AI prompt. Build a consistent conversational AI agent that guides customers across every interaction, in any language.
Choose your agent's voice
Choose from an expressive library of AI voices across 100+ languages and accents, or design a custom voice. You can even clone your own voice with a short audio sample, and the LemonSlice AI replicates your tone and pace for authentic interactions.
Create a conversational AI agent for contact center solutions in three steps
Step 1: Customize your agent
Select a photo to define the appearance of your conversational AI agent. You can upload your own or generate one. The photo can be photorealistic, a cartoon, an animal, or an object with a face. If it has a face, LemonSlice can bring it to life.
Step 2: Set up your knowledge base
Upload your sales scripts, product catalogs, FAQs, and other approved content. The LemonSlice AI uses this knowledge base to answer questions accurately and on-brand. You control exactly what information goes in, so responses align with your processes and company policies.
Step 3: Add the widget to your website
Add the LemonSlice widget to your website with a simple embed code. No technical expertise required. Once live, the LemonSlice AI agent engages visitors and answers their questions. It works with any platform, including Webflow, WordPress, Shopify, and Square.
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Pricing
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
- 1000 credits per month
- All public voices
- Up to 5 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 3 concurrent calls
- 5400 credits per month
- All public voices
- Up to 20 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 10 concurrent calls
- 15000 credits per month
- All public voices
- Up to 40 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 20 concurrent calls
- 36000 credits per month
- All public voices
- Up to 60 custom voices
- Commercial use
Video Agents
- Unlimited agents
- Up to 30 concurrent calls
Custom usage pricing & concurrency
For any size of creators, teams, and businesses.
Build with our API
Common challenges with conversational AI for contact centers
Some businesses hesitate to implement conversational AI at scale, and for good reason. Worries about data privacy and security are common, as is the fear of losing the authentic human connection that their audience values. With the right strategy, these challenges are manageable.
Challenge: Data privacy and security
Customers trust businesses with personal information when they interact with contact center solutions. Some businesses worry that the addition of conversational AI could expose this sensitive information to fraud or data leaks. This is a legitimate concern, as sensitive user data requires robust protection.
Solution: Data security and privacy
LemonSlice builds security into the platform at every stage of the conversation through robust safeguards and secure data handling. We never use customer data for training the LemonSlice AI, so businesses can be confident that all user interactions and personal data stay protected. This commitment to privacy makes our Conversational AI agent a trustworthy addition to modern contact center solutions.
Challenge: Personal service
The success and reputation of many contact center solutions rest on the quality of their personal service. A move toward conversational AI can create concern about the loss of the human touch that customers have come to expect. Customers often want the option to speak with a real person, especially for complex or sensitive issues.
Solution: Staff and AI working together
LemonSlice AI is designed to work alongside your human staff, not replace them. While some customers prefer to speak with a person, many just want an immediate answer to their question. In contact center solutions, this partnership means the LemonSlice AI can handle routine inquiries instantly. This allows your team to dedicate its time to more complex, high-value customer interactions.
How conversational AI affects contact center performance and costs
23.8%
Annual market growth
Market projections indicate the contact center AI market will expand at a compound annual rate of 23.8%.
30%
Reduced operational costs
Contact centers that automate routine support tasks with conversational AI can reduce their operational costs by as much as 30%.
35% to 60%
First-call resolution improvement
Contact centers report a 35% to 60% improvement in first-call resolution with conversational AI that handles customer issues on the first contact.
73%
Customer satisfaction rates
A significant majority of customers, 73% in fact, report satisfaction with their live chat experiences when they need support.
Ready to transform your contact center?
Resolve customer issues faster and help your contact center close more sales with conversational AI.
Frequently asked questions
Payments in seconds are our standard. So, whenever you get paid, your money is available in seconds in your account. No more waiting 1-2 business days.
What is LemonSlice's conversational AI for contact center solutions?
LemonSlice's conversational AI agents for contact centers are interactive AI agents that engage with users through real-time video. They use a single uploaded image of any character (photorealistic, cartoon, or an object with a face) or a simple prompt to create a live conversational AI agent that you can embed directly on your website.
What experiences can LemonSlice's conversational AI agents provide for contact centers?
LemonSlice's conversational AI agents are designed for interactive visual engagement, including:
- Acting as live virtual assistants or brand ambassadors on your website
- Conversational touchpoints that users can talk to in real time
- Expressive, responsive characters that enhance user interaction
Because the technology generates video in real time, it is more immersive than static content or text-only chatbots.
What is the LemonSlice API, and how can developers use it?
The LemonSlice API lets developers programmatically create, launch, and manage real-time conversational AI agents inside their own applications or workflows. It gives you more control than a simple embed and enables deeper integration with your systems.
With the LemonSlice API, you can:
- Create and manage live conversational AI agent sessions using REST endpoints
- Embed agents into custom frontend experiences using a JavaScript SDK
- Control when agents start, stop, and how users interact with them
- Receive real-time events such as agent readiness, visual updates, and errors
This makes it possible to build fully customized interactive video experiences that feel native to your product. View the full API documentation for implementation details and examples.
Do I need technical skills to integrate LemonSlice?
No, basic integration is simple. You can add a conversational AI agent widget to your website by pasting an embed code snippet into platforms like Webflow, Shopify, Square, WordPress, Wix, or any website that supports custom HTML. For deeper customization, backend workflows, or advanced control, including API usage, working with a developer is recommended.
Can I choose the LLMs for my contact center's conversational AI agents?
Yes. All pricing plans include access to premium LLMs to power your conversational AI agents. These include models from multiple providers such as OpenAI (for example, GPT-5, GPT-4.1, GPT-4o), Anthropic (Claude Sonnet 4.5, Claude 3.7 Sonnet, Claude Haiku 4.5), and Google (for example, Gemini 2.5 Flash, Gemini 2.0 Flash Lite), as well as support for custom LLMs.
How does LemonSlice pricing work?
All LemonSlice plans include:
- Unlimited conversational AI agents
- Voice library and voice cloning
- Commercial use rights
- Credits to generate interactive video minutes
Plans vary by monthly credit amount and how many calls can run simultaneously. The monthly tiers, billed monthly, include:
- Starter: $8 (1,000 credits; up to 3 concurrent calls)
- Creator: $40 (5,400 credits; up to 10 concurrent calls)
- Professional: $100 (15,000 credits; up to 20 concurrent calls)
- Scale: $240 (36,000 credits; up to 30 concurrent calls)
- Enterprise: Custom usage, concurrency, and support
How do monthly credits work?
Credits are consumed when your conversational AI agents generate video interactions. Each plan includes a monthly credit allotment. If you exceed that amount, overage credits apply based on your plan. Learn more about pricing and overage credits on the Pricing page.